Return Policy

Jacaranda Handmade understands the importance of customer service and will happily accept returns for a full refund or exchange. Items must be shipped back to me within 14 days of receipt. If the item is not returned in its original condition, the buyer is responsible for any loss in value. Buyer is responsible for return shipping costs. Clearance cannot be refunded or exchanged.

Custom orders cannot be returned. If you find your order isn't what was agreed, send an email to and we'll offer a solution. :)